Last updated: March 2026

Welcome to Baylee Mitchell Fitness, operating under the ELEGANCE coaching platform (“we,” “us,” “our”).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services, website, apps, or platforms.

By using our services, you agree to the terms outlined below.

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1. Information We Collect

We collect personal information that you voluntarily provide when you engage with our coaching services, complete forms, or communicate with us.

This may include:

• Your name, email address, and contact details

• Payment details (processed securely via third-party providers)

• Health, fitness, and lifestyle information provided through onboarding or check-ins

• Contact messages, enquiries, or support requests

• Social media handles (if you interact with us online)

• Usage and analytics data (e.g., device type, browser, app usage)

We may also use cookies, pixels, and similar technologies to improve performance and user experience.

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2. How We Use Your Information

We use your personal information to:

• Deliver and personalise your coaching experience

• Communicate with you regarding your program, progress, and support

• Process payments and manage your account

• Send important updates related to your coaching, check-ins, or services

• Provide educational content and resources

• Improve our services, systems, and user experience

We do not sell, rent, or trade your personal information to third parties.

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3. Payment Processing

All payments are processed securely through trusted third-party providers (e.g., Newie).

We do not store or have access to your full payment details.

Any information shared during payment is subject to the provider’s own privacy policy.

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4. Cookies and Analytics

We may use cookies, tracking pixels, and analytics tools to:

• Understand how users interact with our services

• Improve performance and functionality

• Enhance user experience

You may disable cookies through your browser settings; however, this may affect functionality.

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5. Sharing of Information

We may share limited information with trusted third-party providers who support our business operations, including:

• Coaching platforms (e.g., Everfit)

• Community platforms (e.g., Circle)

• Payment processors (e.g., Newie)

• Communication and CRM platforms (e.g., GoHighLevel)

• Analytics or hosting providers

These providers are required to handle your data securely and in accordance with applicable privacy standards.

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6. Data Storage and Security

Your personal information is stored securely using password-protected systems and encrypted platforms.

We take reasonable steps to protect your data from misuse, loss, unauthorised access, modification, or disclosure.

However, no system is completely secure, and you acknowledge that information is shared at your own risk.

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7. Health Data Utilisation

Our app collects and processes health-related information such as workout activity, exercise logs, heart rate, and other fitness metrics.

This data is collected only with your explicit consent and is used exclusively to deliver core app features, including fitness tracking, progress insights, and cross-device synchronisation.

We do not share your health data with any third parties, and we do not use this data for advertising or marketing purposes.

All health information is stored securely, and access is limited to authorised personnel only. We adhere to industry best practices to ensure data protection.

If you choose to delete your account, all associated personal and health-related data will be permanently deleted from our systems.

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8. International Access

Our services may be accessed globally, and your information may be stored or processed outside your country of residence.

We ensure data is handled in accordance with Australian Privacy Principles (APPs) and relevant data protection laws.

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9. Your Rights

You may have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or outdated information

• Withdraw consent to receive communications

• Request deletion of your personal data

To make a request, contact us at [email protected].

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10. Account Deletion

To request the deletion of your personal information from our database, you can submit a request through our in-app settings or contact form available on our platform.

For such requests, please write “delete my account” in the subject line and include your first and last name and email address in the body of the message.

We will use commercially reasonable efforts to honour your request. We may retain an archived copy of your records as required by law or for administrative purposes.

Please note that we may retain communications you have sent through the service, as well as any comments you have posted, and these may not be subject to modification or deletion.

You may also control the information that we collect through your browser or mobile device settings. You may configure your browser to reject cookies or adjust your device settings to prevent the platform from obtaining location information.

Please note that some features of the service may not function properly if these settings are disabled.

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11. External Links

Our services may contain links to third-party platforms (e.g., Everfit, Circle, payment providers, or social media).

We are not responsible for the privacy practices of these platforms and recommend reviewing their policies separately.

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12. Retention of Information

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

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13. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be reflected by the “Last updated” date above.

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14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

📧 [email protected]

Baylee Mitchell Fitness, Australia